Questions and answers
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How to cancel a purchase
If you need to contact our customer service regarding a product you have received, you can easily send us a message within 14 days of the delivery date. To facilitate the process, please include your order number in the message. We look forward to helping you in the best possible way!
How long are your delivery times?
We can happily tell you that our packages are sent out every day of the week and that all shipments are fully traceable. We strive to provide you with the best delivery experience possible.
However, we would also like to inform you that the delivery times may vary slightly depending on the availability of products from our partners and the logistics that the shipping companies use to transport the goods. We trade in products from all over the world. For our European suppliers, shipping takes an average of 2-4 days. If your product is shipped from the USA or ASIA, the shipment normally takes about 15 days.
If for any reason you are missing your shipment, do not hesitate to contact us. We will do everything we can to resolve the situation for you.
I'm missing a tracking number?
It takes a few days to prepare a shipment. You will receive your tracking number as soon as the distribution has started. Please give it a few days. If after some time you still have not received your tracking number, please contact us. We are at your disposal.
Where do your products come from?
We have collaborations with several suppliers around the world.
We sell products from world-leading brands, but also goods we have developed ourselves. We collect and quality-assure these before we sell them.
Through our partners, we ensure that the products meet the correct certifications and maintain a high quality.